Frequently asked questions

Home FAQ

Short answers to the questions guests and hosts ask most. Can’t find yours? Send us a message.

Booking

How do I book a stay?

Open the stay, choose your dates and number of guests and press Request to book. Fill in your name and email and send. The nights are held for you for 48 hours while the host answers.

When is my booking confirmed?

As soon as the host accepts your request. You get a confirmation email with the host’s contact details. If the host does not answer within 48 hours, the hold ends and you can request another stay.

Do I pay online?

No. HelloBalkan never asks for card details. You pay the host directly when you arrive, in the way you agree with them.

Are there booking fees?

No. The price on the listing is the host’s price. Cleaning fee and tourist tax, if any, are shown on each stay.

Can I cancel?

Most stays offer free cancellation up to 14 days before check-in. Later changes are agreed directly with the host. Check the “Things to know” section on the stay before you send a request.

Your stay

Where exactly is the stay?

The map on every listing shows the exact position of the property, together with its address.

What is the tourist tax?

A small local tax per person per night, set by the town. It is shown on the listing and usually paid to the host on arrival.

What time is check-in and check-out?

Each stay lists its own times under “Things to know”. If you need an early or late arrival, mention it in your request.

Hosting

How do I list my apartment or house?

Create a free account, press Add a stay, fill in the basics, add photos and set the location on the map. Your stay goes live after a quick check.

What does it cost to list?

Nothing. There is no commission and no online payment. Guests pay you directly.

How do I block dates or sync with Airbnb?

Open Hosting, tap the nights you want to block in the calendar and press Save. Under “Sync with Airbnb or Booking.com” you find a calendar link to paste into other sites.

For hosts

Have a place on the coast or in the mountains?

List it for free. No commission, no online payments, and guests pay you directly when they arrive.

Obala Hrvatskog narodnog preporoda 1221000 Split, Croatia
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